14 Day Returns
If you wish to return the product for a full refund, within the 14-day cooling off period, please abide by the terms stated below for Returning a Purchase. We do not accept refunds after this period.
Any item that's seals are broken, or any cartridge that has been used on someone's face, cannot be returned for hygiene reasons.
Faulty Items
Although our products are checked for quality, very occasionally items slip through our control process and in these instances, we are happy to replace or refund any item. ULTRAISER will refund return postage costs and replacement items will also be sent to you free of P&P charges.
Damaged Items
ULTRAISER will not accept return items that have been damaged through misuse, neglect, accident or intent howsoever caused.
Returning a Purchase
To help us to deal with your returned item as quickly as possible, please email us at sales@ultraiser.com with your order number, details of which item you would like to return and the reason why.
Please make sure the items are well packaged and protected – we would recommend bubble wrap and either boxes or jiffy type mailing envelope. We would suggest that all items are sent by Royal Mail Recorded or Special Delivery and that you obtain a certificate of postage which you keep as your proof of purchase. Regrettably we cannot be responsible for Returns that do not reach us. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail.
Please send the securely packed item to:
Cambridge Tech Limited
St. John's Innovation Centre
Cowley Rd
Cambridge
CB4 0WS
United Kingdom
